PATHWAY PEOPLE FAQS

  • Pathway People is pleased to offer services that each client needs. To learn more about the services that Pathway People offers, please click the Service tab or you can always send us a message to help you with the service that we are offering.

  • If you are an NDIS participant, you can access our services by requesting your local area coordinator and/or support coordinator to assist. Alternatively, you can contact Pathway People directly - kale@pathwaypeople.com.au or 0499824651 for more information.

  • Absolutely. NDIS funding is designed to put you in control – so you’re free to choose which service provider you want. Just remember that if you use the NDIA to manage your plan, they must be a registered NDIS service provider.

  • Our fees are in line with the NDIS price guide. Please refer to the attached price guide. Fees are subject to change in accordance with the updated price guide released by NDIA.

  • For self-managed participants, we will send the invoice to the you directly; if you are plan-managed, we will send the invoice to your plan manager for payment; and for all National Disability Insurance Agency managed participants, we will arrange to have the invoices paid through the online NDIS participant portal. If you require further information on your situation and/or method of payment, please contact us to discuss.

  • We service greater Melbourne region, including Geelong and Ballarat.

  • We have no lock-in contracts at Pathway People and you can modify or cancel our services anytime you wish.

  • Our participants have the right to tell us or directly contact the NDIS that they aren't satisfied or have a problem with the service. We will help participants if they need to make a complaint on their behalf.

    NDIS contact:

NDIS FAQS

  • Daily Living relates to four different support categories: Assistance with Daily life, Transport, Consumables, and Assistance with social and community participation.

    In your NDIS plan, Daily Living will refer to two or more of these support categories.

    This support category funds to assist/supervise personal tasks of daily life to enable you to live as independently as possible. This also includes assistance for people living in a shared environment and can include:

    Personal care

    Household tasks

    Cleaning

    Laundry

    Meal preparation/delivery

    Garden maintenance

  • Any services listed as ‘stated supports’ are not flexible. This means funding has been allocated for a specific support or service, and you can’t use this funding for something else. You cannot swap ‘stated supports’ for any other supports.

    If there are supports in your plan that are listed as ‘in-kind’, it means the service has already been paid for by your state, territory, or the Australian government. You must use this provider as they have already received payment and will provide all services that are booked. This means you cannot choose a provider for that service, however, if you have a concern about using a specific in-kind provider, you are encouraged to raise your concerns with your ECEI Coordinator, LAC, or NDIA planner.