Disabled man with support worker

Supporting NDIS professionals Empowering participants

HIGHLY SKILLED, EXPERIENCED DISABILITY SUPPORT IN VICTORIA, AUSTRALIA

You are looking for :

FIND A SUPPORT WORKER

  • Rapid matching - Receive a tailored gallery of support workers to choose from within 2-4 days

  • Stable support - Benefit from our low staff turnover rate, ensuring consistent quality care

  • Peace of mind - Receive weekly detailed reports of the sessions with participants

SOCIAL OUTINGS

DAILY PLANNING

DAILY ASSISTANCE

CAPACITY BUILDING SUPPORT

NAVIGATING EMOTIONAL CHALLENGES

Girl in therapy
Woman in wheelchair
Disability support hands

WHO ARE WE FOR

Our support workers are trained and experienced in providing care to those with both physical disabilities and mental health conditions, such as psychosocial, intellectual disabilities, and acquired brain injury. Our supports are designed to help people with disability move through life with less stress, increased independence and participation in the community. We offer services to plan-managed and self-managed NDIS participants. The NDIS is a government-funded scheme that supports Australians who have permanent and significant disabilities to access support and services. You can read or listen to more information by visiting the NDIS website.

WORKING ALONGSIDE SUPPORT COORDINATORS, PARTICIPANTS AND PRIMARY CARERS

SERVICES FOR PLAN MANAGED AND SELF-MANAGED NDIS PARTICIPANTS

A TEAM OF 20 TRAINED AND EXPERIENCED SUPPORT WORKERS

WHY CHOOSE PATHWAY PEOPLE?

HIGHLY PAID CARERS

Our support workers are paid $45.54 p/h (+ super) base rate to attract the best. This means they are often better qualified and able to provide a continuity of care.

COMPLETE TRANSPARENCY

We provide daily case notes of the sessions our support workers complete via our easy to use app. These are available either to the support coordinator, family, plan nominee or allied health professionals. All appointments and upcoming scheduled sessions are also accessible via this app.

A SMALL AND LOCAL BUSINESS

We are easily contactable and always value quality communication. Our owner, Kale Thompson, has been working with the NDIS for 5 years as a mental health worker, LAC, and Support Coordinator.

HELPING PEOPLE ACHEIVE BIG GOALS

Our supports are designed to help people with disability to increase their independence and fully participate in community We have helped participants in their goals of attending a first AFL game, finding employment, and long-term social communication improvement.

VIEW OUR SERVICES

  • “They let me choose my support worker and he helps me without telling me what to do. In society, he helps me go to places where other people go, and I like to have a say in who provides my support. I am more confident doing things by myself now.”

    SANDRA H

  • “I use Pathway People services and I have had no negative experiences at all. They found someone that's very appropriate for how I live day-to-day, that doesn't mind my opinions and my personality. The one time I called about something, Kale fixed the issue straightaway so no problems with management.”

    OLIEEE

  • “Working alongside Kale and AdaptCare in my capacity as a SC I have appreciated their transparency and responsiveness, and have had nothing but positive reviews from clients and their support networks.”

    ROBERT FITZ

  • "I have only been with them for 3 months, but their communication so far has been great. Always answer the phone when you ring. Compared to other previous providers I really like them and there have been clear benefits."

    ALEXA CAMERON

  • "I'm a support worker for two years, and working for AdaptCare, I have had an interview with any potential clients before we match, and I've always met and found common ground with the clients I have worked with permanently. They let the clients know if I'm meeting someone if I'm covering someone else's shift. I've never experienced any problems."

    MIGHTKAI

  • "I’m happy I found them! AdaptCare provides me with community access, the lady I work with smiles and boosts my mood daily. We go out for the day twice per week, drink coffee together, and cook together also -she is a good cook and willing to learn to cook what I like."

    CHELSEA QUIN

  • "I have found Pathway People to be a great provider - the support workers look to build support of care and are not changing regularly. They provided care for my brother who has complex mental health issues every morning and evening. Workers are always happy to take him out for the sessions either for long drives, to the beach, or the pub! They respond to suggestions I or my brother have."

    ROBERT S

  • I called Pathway People needing support to start the next day and they were able to accommodate and sent the right support workers. They help me around the house, e.g. personal care and domestic tasks. They are reliable and punctual. Thank you so much and please continue providing great service!“

    RUBY C

  • “It’s been wonderful working with AdaptCare team. I do feel their caring really come from heart not just running a business. They are sincere and genuinely reliable. Really involved themselves into our family to understand. Will definitely give 5 stars and absolutely continue working with them.”

    BODHI ANDERSON

GET IN TOUCH

PATHWAY PEOPLE FAQS

  • Pathway People is pleased to offer services that each client needs. To learn more about the services that Pathway People offers, please click the Service tab or you can always send us a message to help you with the service that we are offering.

  • If you are an NDIS participant, you can access our services by requesting your local area coordinator and/or support coordinator to assist. Alternatively, you can contact Pathway People directly - kale@pathwaypeople.com.au for more information.

  • Absolutely. NDIS funding is designed to put you in control – so you’re free to choose which service provider you want. Just remember that if you use the NDIA to manage your plan, they must be a registered NDIS service provider.

  • Our fees are in line with the NDIS price guide. Please refer to the attached price guide. Fees are subject to change in accordance with the updated price guide released by NDIA.

    https://www.ndis.gov.au/providers/price-guides-and-pricing Price List PDF

  • For self-managed participants, we will send the invoice to the participants directly; if you are plan-managed, we will send the invoice to your plan manager for payment.

    For all participants who have sections of their funding under National Disability Insurance Agency management, we are an unregistered provider, so will not be able to bill that section of your funding.

  • For the Pathway People area of service, please see the map on our services page.

  • We have no lock-in contracts at Pathway People and you can modify or cancel our services anytime you wish.

  • Our participants have the right to tell us that they aren't satisfied or have a problem with the service. We will help clients if they need to make a complaint on their behalf.

    Judgmental free response from our staff is guaranteed and steps to solve the issue will take place. If we cannot help our clients with such problems, we are committed to helping them with other options. We will also make sure that the circumstances that led to the original complaint do not arise again.

NDIS FAQS

  • The NDIS funds a range of supports and services which may include education, employment, social participation, independence, living arrangements and health and wellbeing.

    In order to be considered reasonable and necessary, a support or service:

    • Must be related to a participant’s disability

    • Must not include day-to-day living costs not related to your disability support needs, such as groceries

    • Should represent value for money

    • Must be likely to be effective and work for the participant, and

    • Should take into account support given to you by other government services, your family, carers, networks and the community.

  • Daily Living relates to four different support categories: Assistance with Daily life, Transport, Consumables, and Assistance with social and community participation.

    In your NDIS plan, Daily Living will refer to two or more of these support categories.

    This support category funds to assist/supervise personal tasks of daily life to enable you to live as independently as possible. This also includes assistance for people living in a shared environment and can include:

    Personal care

    Household tasks

    Cleaning

    Laundry

    Meal preparation/delivery

    Garden maintenance

  • Any services listed as ‘stated supports’ are not flexible. This means funding has been allocated for a specific support or service, and you can’t use this funding for something else. You cannot swap ‘stated supports’ for any other supports.

    If there are supports in your plan that are listed as ‘in-kind’, it means the service has already been paid for by your state, territory, or the Australian government. You must use this provider as they have already received payment and will provide all services that are booked. This means you cannot choose a provider for that service, however, if you have a concern about using a specific in-kind provider, you are encouraged to raise your concerns with your ECEI Coordinator, LAC, or NDIA planner.